How to Make Sure Your Emails Give the Right Impression

Email is a part of everyday life – fact.

Whether it’s from our favorite brand up-selling their new product or Aunt Sally in Australia, we receive a ton of emails that blow up our inboxes every hour. For a lot of us, the first thing we do in the morning is check our emails – that’s just how ingrained it is in our lives.

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And, given the avalanche of emails we receive each year – 121 message per day, on average – it’s no wonder we’ve become desensitized to how it affects our professional brand.

With consumers being bombarded by messages left, right, and center, how can you, as a brand, make sure your emails stand out and give the right impression?

Why Sending the Right Impression is Important

First impressions count for a lot. They can be incredibly difficult to reverse and they set the tone for the entire relationship that follows.

When you meet someone in real life, that very first encounter you have with them will always play a part in your future relationships. No matter how fleeting it was or whether it changes over time.

It’s the same for business and email.

But it’s not just the first impression you need to hone and master, it’s the impression you give every time a subscriber receives one of your emails. Think about:

  • How you want your subscribers to feel when they see a message from you in your inbox. You want them to be excited, not sigh in exasperation, right?
  • What image do you want subscribers to have of your brand? Are you a fun, colorful brand that adds a dose of playfulness to their day, or a serious business they can learn from every time they open your emails?

Encouraging your subscribers to think and feel about your emails in a certain way will determine how they act and interact with you.

A subscriber that sighs and rolls their eyes when another email from you pings in isn’t going to be clamoring to buy from you. A subscriber that can’t wait to click on your subject line on the other hand, is more likely to become a loyal customer that will buy from you again and again.

Sending the right impression with your emails is important for two main reasons.

1. Your Brand is at Stake

If your business is a fun gadget business that sells quirky goods but you send emails that are dull and boring, people are going to be confused about who you are. More importantly, they’re not going to know what you want from them.

Customers prefer to be reached via email, which means there’s huge potential to cement your brand. Source.

2. Your Tribe is at Stake

Consumers are getting savvier by the day. Even though we’re in a digital age where technology is more advanced than ever, people still crave human connections; they still want to feel like they belong.

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Email allows you to reach out to your consumers in their safe space and open up a conversation with them. Over time, this will create a loyal tribe of people who actually value what you’re sending.

If your emails are all over the place and aren’t sending out the right impression, you’re going to struggle to keep your tribe together.

Send the Right Impression With Your Emails

Now you know why sending the right impression is important, let’s dig into how you can do it.

Get to the Point

Repeat after me: short and sweet, short and sweet.

Given that the average adult attention span is a measly eight seconds, it’s important to make every moment count. Consumers today are busy, and they don’t have time to scroll through paragraphs and paragraphs from you. Instead, get to the point quickly, so they know exactly what they can expect from you and what you expect from them.

This establishes a solid relationship early on, where everyone knows where they stand.

Don’t Bury the Key Message

It’s easy to try and dodge “asking” your subscribers to do something. It can feel sleazy and underhand.

But remember: your subscribers signed up to receive emails from you for a reason. Either they like what you’re selling or they like what you’re saying. In the long run, your list will thank you for being open and honest about your motives and your business.

Burying the key message leads to confusion, and is far more likely to lead subscribers to thinking you’re employing underhand tactics than if you simply spell out your intentions.

Consider the Relationship You Want With Subscribers

In order to give the right impression, you have to know what the impression you want to give is.

Like I mentioned earlier, knowing who you are and what you want to say will drive your emails.

If you want to be seen as an authority in your niche, don’t send haphazard emails with spelling mistakes and factual errors. Just like if you want to be seen as a fun-loving brand, you don’t send serious emails that are bogged down in boring details.

Remember It’s Give and Take

We’ve spoken before about The Cookie System, which is where email marketers need to give free content away in order to “take” from their subscribers or, more specifically, ask them to buy.

If you’re constantly asking your list to buy from you or promote you, you’re going to give the wrong impression. Your subscribers are going to think you’re only emailing them to get something from them, and that’s not true at all.

Of course, you’re going to have to ask people to buy from you at some point, but if you’ve given enough free content, it’s seen as an equal exchange rather than a one-sided, take, take, take relationship.

Consistency is Key

Consistency is an important part of any marketing strategy, as well as in the branding process.

60% of consumers expect brands to be consistent. Source.

When it comes to email consistency can be broken down into two parts:

  1. Sending a consistent message, so your subscribers know what to expect from you
  2. Sending a consistent stream of emails

This second part of consistency is an interesting one. A lot of marketers struggle to find the sweet spot when it comes to how many emails they should send, but the only answer here is: it doesn’t matter, as long as you’re consistent.

For example, if you can only manage to send one email a month, make sure you send an email every single month. If you speak to your list twice a week, make sure you consistently keep that up.

Subscribers come to expect certain things from brands, like when they’re going to receive emails, and as soon as you start flaking on that schedule, they’re going to lost trust and interest in you.

Add a Human Touch

Even though email is a digital form of communication, you don’t want to come off as robotic.

As I said earlier, humans still crave human connection. Whatever the impression you want to give your subscribers, you ideally want to make it feel like they’re in a personal dialogue with you.

Just like we went over in one of our previous blogs, don’t dive straight into asking them to buy. Instead, build up with small-talk like you would in person.

Another way you can inject a human touch is by personalizing your campaigns.

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Personalization is huge in email at the moment, and for good reason.

People like to feel special, and like they’re the only person at the end of your emails (even if you have thousands of other subscribers). Personalization can come in the form of calling subscribers out by name, creating campaign paths for different types of subscribers, or sending relevant emails based on what actions subscribers have taken in the past.

To show you just how powerful the human element is, a 2017 report showed that birthday email marketing campaigns dramatically out-perform promotional mailings on opens, clicks, transactions, and revenue.

Build Relationships Not Barriers

Creating the right impression isn’t just mastering that first impression, it’s about how you want your subscribers to think and feel when an email from you lands in their inbox.

The impression you give will determine what actions they take. So, whether they’ll buy from you, promote you to their friends or, on the flip side, unsubscribe. All of this can be manufactured to present your brand in the way you want it to look, whether that’s by using a human element, keeping things short and sweet, and remembering to give as well as take.

Today, building an email list is about building lots of meaningful relationships. The right impression is the impression you want to give, but it’s also about generating rapport and opening up a dialogue.

Consumers today are craving deeper connections with brands, and email is a powerful way to do this.

Are you ready to give the right impression with your emails? Sign up with Sendlane today and get started.

Caitlin Haines

Caitlin Haines

Social Media & Content Manager at Sendlane
Born in Honolulu, Hawaii and raised in San Diego, California, Caitlin has a passion for developing creative marketing content and is primarily responsible for overseeing development, execution and delivery of digital content across all our channels. When not focusing on increasing Sendlane's online presence you'll find Caitlin dancing or singing along to her favorite "jams", and spending time with her fiancé and her boxer, Cocoa.
Caitlin Haines

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